Accessible Customer Service Policy

Ontario's first standard, the Accessibility Standards for Customer Service, came into effect on January 1, 2008. Established under the Accessibility for Ontarians with Disabilities Act, 2005 (the "AODA"), the standards states what organizations in Ontario must do to make their goods and services more accessible to people with disabilities.

The County of Elgin is committed to providing exceptional and accessible service for its customers. Goods and services will be provided in a manner that respects the dignity and independence to all customers. The provision of services to persons with disabilities will be integrated wherever possible. Persons with disabilities will be given an opportunity equal to that given to others, to obtain, use or benefit from the goods and services provided by and on behalf of the County of Elgin.

The Customer Service Policy (pdf) - approved by County Council April 28, 2009 - ensures that our goods and services are provided in a way that respects the dignity, independence, integration and equal opportunity for all people. We welcome Customer Service feedback on our delivery of accessible service and suggestions you may have for improvement.

For more information about the Accessibility Standards for Customer Service, please visit the Ministry of Community and Social Services website.